DEAR News Of The Area,
THE twin severe weather events of Cyclone Alfred and the following intense low pressure system have caused loss, turmoil and disruption in the lives of thousands of people in the east of Australia.
In many places, mud is still to be cleaned up and people are grieving while also trying to bring a sense of normalcy to their lives.
It is a mark of the great Australian ethic to see hundreds of volunteers helping out – those from the emergency services, those participating in the Mud Muster, Sikhs providing food, neighbours helping neighbours.
Amongst this selfless effort, enter Telstra.
This week it contacted around 900 subscribers who had lost their phone services during Cyclone Alfred advising them that Telstra would be seeking an exemption from paying compensation under its Customer Service Guarantee for delays in repairing and restoring services.
In 2024, Telstra declared a profit after tax of $1.8 billion yet it appears its response to the effect of the weather disasters on the lives of its subscribers is to take the position of an ugly Australian and to sink in the boot.
Regards,
David PHILLIPS,
Girralong.
You can help your local paper.
Make a small once-off, or (if you can) a regular donation.
We are an independent family owned business and our newspapers are free to collect and our news stories are free online.
Help support us into the future.
